Terms & Conditions

These Terms of Service apply to all work we undertake unless otherwise agreed in writing. The specific services we will provide are detailed in your Engagement Letter. Together, these Terms of Service and your Engagement Letter form our contract with you.

1. Introduction
1.1 Welcome to TPP Accountants Ltd, trading as Phillips & Co Accountants.
1.2 These terms govern your engagement with our services. Please read them carefully. By engaging our services, you agree to be bound by these terms.

2. About Us
2.1 Phillips & Co Accountants is a trading name of TPP Accountants Ltd.
2.2 TPP Accountants Ltd is a company registered in England and Wales (company number 11050963) with its registered office at 85 Great Portland Street, London, W1W 7LT.
2.3 TPP Accountants Ltd is a firm of Chartered Certified Accountants regulated by the Association of Chartered Certified Accountants (ACCA).

3. Our Agreement
3.1 This agreement is between you and TPP Accountants Ltd t/a Phillips & Co Accountants (“we”, “us”, or “our”).
3.2 The advice we provide is for your sole use and for the purposes outlined in the Engagement Letter. It should not be used for any other purpose or disclosed to any third party without our prior written consent.

4. Our Professional Responsibilities
4.1 We will observe and act in accordance with the bylaws, regulations, and Code of Ethics of the ACCA.
4.2 We will keep your information confidential, except as required by law or professional standards. We may subcontract work where appropriate, but we will ensure our subcontractors are bound by the same confidentiality obligations.
4.3 We may serve clients whose interests compete with or are adverse to your own, subject to our confidentiality obligations. We will notify you of any direct conflicts of interest.
4.4 We will consider the General Anti-Abuse Rule (GAAR) when providing tax advice.

5. Fees and Payment Terms
5.1 Fees for our services will be detailed in your Engagement Letter. Fees may be fixed for a defined scope of work or based on the time spent on your affairs.
5.2 For services falling outside the scope of your engagement, we will provide a custom quote for your approval before commencing work.
5.3 As TPP Accountants Ltd is not currently registered for VAT, no VAT is applicable to our fees.
5.4 A surcharge may apply to work that requires an expedited turnaround due to information being submitted within one month of a filing deadline. This will be communicated to you in advance.
5.5 Invoices are payable within 28 days of the date of issue, unless otherwise agreed. We accept payment via bank transfer or Direct Debit.
5.6 We reserve the right to charge interest on late payments at the statutory rate. We may also suspend services if invoices are significantly overdue.

6. Liability
6.1 We will provide services with reasonable care and skill. Our liability is limited to losses directly arising from our breach of contract or negligence. We are not liable for losses arising from incorrect or incomplete information provided by you, or your failure to act on our advice.
6.2 Our total liability to you for any single claim or series of related claims is limited to the amount of our professional indemnity insurance coverage, which is currently £100,000.
6.3 Our professional indemnity insurer is QBE UK Ltd. The territorial coverage is worldwide excluding the USA and Canada.
6.4 You agree not to hold our firm’s principals or staff personally liable for any losses. This does not limit our firm’s liability for services provided.

7. Service Quality and Complaints
7.1 We aim to provide high-quality service. Please contact our Managing Director with any concerns. We have a formal complaints procedure, which can be provided on request.
7.2 If a complaint cannot be resolved internally, you may refer it to the ACCA.

8. Termination
8.1 Either party may terminate this agreement by providing 30 days’ written notice.
8.2 We may terminate our services immediately if you become insolvent, fail to pay fees, breach these terms, or if we are required to do so for legal or regulatory reasons. Upon termination, you will be responsible for any outstanding fees for work completed.

9. Information and Documents
9.1 We will return any original documents to you following completion of our work. You should retain your records for the legally required periods (typically 5 years after the filing deadline for Self Assessment and 6 years from the end of the financial year for limited companies).
9.2 Our own working papers, files, and records created during the course of our work for you remain our property.
9.3 We may destroy correspondence and other papers that are more than seven years old, other than documents we consider to be of continuing significance.

10. Data Protection
10.1 We will process your personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our role as a data controller and processor, and your rights as a data subject, are detailed in our full Privacy Policy, which is available on our website and forms a part of our agreement with you.
10.2 You have the right to withdraw consent for the processing of your personal data at any time by emailing us. Please note that the withdrawal of consent does not affect the lawfulness of any processing that occurred before the withdrawal.

11. Regulatory and Compliance Obligations (AML)
11.1 We are legally required to comply with the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017. To do so, we must perform client due diligence, which includes verifying your identity and address.
11.2 We have a legal obligation to report any knowledge or suspicion of money laundering, which can include tax evasion, to the National Crime Agency (NCA) without notifying you.
11.3 We comply with all UK regulations regarding proliferation financing, including screening clients against relevant sanctions lists.

12. Cloud-Based Software & Electronic Communications
12.1 We use a variety of secure, cloud-based software applications (including IRIS, Xero, and QuickBooks) to provide our services efficiently. While we perform due diligence on our suppliers, we cannot accept liability for issues arising directly from their services.
12.2 We will take reasonable care to keep our systems secure, but cannot guarantee that electronic communications will be free from interception or viruses. You are responsible for your own virus-scanning protocols.

13. General
13.1 Intellectual Property: We retain all intellectual property rights in any reports, analyses, or other deliverables provided to you, unless otherwise agreed in writing.
13.2 Entire Agreement: These Terms of Service and your Engagement Letter constitute the entire agreement between us, superseding any prior agreements. The Engagement Letter takes precedence in case of any conflict with these terms.
13.3 Force Majeure: Neither party shall be liable for any failure or delay in performing its obligations under this agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, or utility failures.
13.4 Governing Law: This agreement is governed by English law, and the Courts of England and Wales have exclusive jurisdiction over any disputes.